Crisp
All-in-one customer messaging platform with live chat, shared inbox and chatbots, priced per workspace.
Overview
Crisp is a customer messaging platform from a French company that bundles a website live chat widget, a shared inbox for email, WhatsApp, Messenger, Instagram and Telegram, a knowledge base, a chatbot builder and simple campaign tools. It is aimed at startups and small businesses that want an all-in-one alternative to Intercom at a fraction of the cost.
Pricing is per workspace rather than per seat, which is the main reason teams choose it. A free plan supports two seats and basic live chat; paid plans (Mini, Essentials, Plus) are flat monthly fees that include a set number of seats, with Essentials at approximately $95 per month covering the features most teams need, such as the chatbot builder, knowledge base and most integrations. Crisp AI, an add-on for automated replies, is priced separately.
Trade-offs include a less polished reporting layer, no formal ticketing or SLA management, and vendor support that leans on documentation and chat rather than account management. Native desktop apps for Windows, macOS and Linux and mobile apps for iOS and Android are available, and the chatbox is lightweight and loads quickly.
Key features
AI
- AI agents
Automation
- Workflow automation
- API access
- Webhooks
Platforms
- Mobile app
- Desktop app
Support
- Shared inbox
- Live chat
- Chatbot
- Knowledge base / help centre
- WhatsApp channel
- Multichannel inbox (email, chat, social)
- Integrations
- Facebook & Instagram, HubSpot, Salesforce, Shopify, Slack, WhatsApp, WordPress, Zapier
- Platforms
- Web, Windows, macOS, Linux, iOS, Android, API
Pros & cons
Strengths
- Flat per-workspace pricing instead of per-seat fees
- Live chat, shared inbox, knowledge base, chatbot and campaigns in one product
- Native desktop apps for Windows, macOS and Linux plus iOS and Android apps
- Lightweight chat widget with a large set of channel connectors
Limitations
- No formal ticketing, SLA management or skills-based routing
- Reporting is basic compared with Zendesk or Intercom
- Seat caps on each plan mean growing teams jump to the next tier
- Vendor support is chat and documentation based, with no account management on lower plans
Pricing
Freemium. A free plan covers two seats with basic live chat. Paid plans are flat fees per workspace: Mini at approximately $45 per month, Essentials at approximately $95 per month and Plus at approximately $295 per month, each bundling a fixed number of seats, with Crisp AI sold as an add-on.
Free
Free
Basic live chat and shared inbox for two seats.
- 2 seats
- Website live chat
- Shared inbox basics
Mini
$45/mo
Entry paid plan for small teams that need more seats and channels.
- Flat fee per workspace
- Additional seats over the free plan
- More channel connectors
Essentials
Popular$95/mo
Adds the chatbot builder, knowledge base and most integrations.
- Chatbot builder
- Knowledge base
- Campaigns
- Most integrations
Plus
$295/mo
Larger seat allowance with advanced features for growing teams.
- Larger seat allowance
- Advanced routing and analytics
- Priority support
Prices are listed in USD and can change. Confirm current pricing on the vendor’s pricing page.
Best for
A good fit if you are
- Startups and small businesses that want chat-first support on a flat budget
- Teams handling WhatsApp, Messenger and Instagram alongside website chat
- Founders who want a self-serve tool with desktop apps
Not ideal if you
- Support organizations needing ticket workflows, SLAs and deep reporting
- Enterprises that expect dedicated onboarding and account management
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Crisp
From $45/mo · Free plan