Does Crisp or Freshdesk have a free plan?

Crisp has a free plan. Freshdesk does not, though it offers a free trial.

How long is the Crisp and Freshdesk free trial?

Crisp offers a 14-day free trial, and Freshdesk offers a 14-day free trial.

Crisp vs Freshdesk

A side-by-side look at Crisp and Freshdesk: what each costs to start, whether there is a free plan, how easy they are to pick up, and which features and integrations they cover.

Which should you choose?

Choose Crisp if

Startups and small businesses that want chat-first support on a flat budget
Teams handling WhatsApp, Messenger and Instagram alongside website chat
Founders who want a self-serve tool with desktop apps

Visit Crisp

Choose Freshdesk if

Small and mid-sized teams running email-first support
Businesses that want traditional ticketing with less setup than Zendesk
Companies already using other Freshworks products

Visit Freshdesk

Cheapest to start

Not confirmed

Free plan

Crisp

Highest editor rating

Freshdesk · 4.1

Key differences

Listed for Crisp but not Freshdesk: AI agents, Chatbot, Desktop app, Live chat, Webhooks and 1 more.
Listed for Freshdesk but not Crisp: AI assistant, Custom fields, Reporting & dashboards, Roles & permissions, SLA management and 1 more.
Only Crisp lists Windows, macOS and Linux among its platforms.

Comparison of Crisp and Freshdesk
Compare	Crisp Visit site	Freshdesk Visit site
Free plan	Yes	No
Free trial	Yes	Yes
Starting price	From $45/mo	From $19/mo
Editor rating	3.9	4.1
Ease of use	Easy (4/5)	Easy (4/5)
Category	Customer Support	Customer Support
Pricing model	A free plan covers two seats with basic live chat. Paid plans are flat fees per workspace: Mini at approximately $45 per month, Essentials at approximately $95 per month and Plus at approximately $295 per month, each bundling a fixed number of seats, with Crisp AI sold as an add-on.	No free plan on the current pricing page; sign-up starts a 14-day trial of Enterprise. Growth is $19, Pro $55 and Enterprise $89 per agent per month, all billed annually, and the page lists no monthly rates. Every plan includes 500 Freddy AI Agent sessions; Freddy AI Copilot is a $29 per-agent add-on on Pro and Enterprise.
Plans	Free — Free Mini — $45/mo Essentials — $95/mo Plus — $295/mo	Growth — $19/user/mo Pro — $55/user/mo Enterprise — $89/user/mo
Platforms	Web, Windows, macOS, Linux, iOS, Android, API	Web, iOS, Android, API
Integrations	Facebook & Instagram, HubSpot, Salesforce, Shopify, Slack, WhatsApp, WordPress, Zapier	Facebook & Instagram, HubSpot, Jira, Mailchimp, Microsoft Teams, Salesforce, Shopify, Slack, Zapier
Best for	Startups and small businesses that want chat-first support on a flat budget Teams handling WhatsApp, Messenger and Instagram alongside website chat Founders who want a self-serve tool with desktop apps	Small and mid-sized teams running email-first support Businesses that want traditional ticketing with less setup than Zendesk Companies already using other Freshworks products
Pros	Flat per-workspace pricing instead of per-seat fees Live chat, shared inbox, knowledge base, chatbot and campaigns in one product Native desktop apps for Windows, macOS and Linux plus iOS and Android apps Lightweight chat widget with a large set of channel connectors	Knowledge base and customer portal included from the entry Growth plan Solid ticketing basics: SLAs, automations, canned responses, parent-child tickets Clean, approachable interface that agents learn quickly Good marketplace of apps and a documented API
Cons	No formal ticketing, SLA management or skills-based routing Reporting is basic compared with Zendesk or Intercom Seat caps on each plan mean growing teams jump to the next tier Vendor support is chat and documentation based, with no account management on lower plans	Omnichannel support is a separate, higher-priced product (Freshdesk Omni) Freddy AI Copilot is a paid per-agent add-on rather than included Reporting and automation are shallow on the Growth tier Many capabilities are split across tiers, making plan comparison confusing No free plan any more, and the pricing page quotes annual billing only
AI agents	Yes	No
AI assistant	No	Yes
API access	Yes	Yes
Chatbot	Yes	No
Custom fields	No	Yes
Desktop app	Yes	No
Knowledge base / help centre	Yes	Yes
Live chat	Yes	No
Mobile app	Yes	Yes
Multichannel inbox (email, chat, social)	Yes	Yes
Reporting & dashboards	No	Yes
Roles & permissions	No	Yes
Shared inbox	Yes	Yes
SLA management	No	Yes
Ticketing	No	Yes
Webhooks	Yes	No
WhatsApp channel	Yes	No
Workflow automation	Yes	Yes

Common questions

Does Crisp or Freshdesk have a free plan?: Crisp has a free plan. Freshdesk does not, though it offers a free trial.
How long is the Crisp and Freshdesk free trial?: Crisp offers a 14-day free trial, and Freshdesk offers a 14-day free trial.

Crisp vs Freshdesk

Which should you choose?

Key differences

Common questions

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Which should you choose?

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