Does Crisp or Freshdesk have a free plan?

Both do. Crisp and Freshdesk each offer a free tier, so you can try either without paying.

How long is the Crisp and Freshdesk free trial?

Crisp offers a 14-day free trial, and Freshdesk offers a 14-day free trial.

Crisp vs Freshdesk

A side-by-side look at Crisp and Freshdesk: what each costs to start, whether there is a free plan, how easy they are to pick up, and which features and integrations they cover.

Which should you choose?

Choose Crisp if

Startups and small businesses that want chat-first support on a flat budget
Teams handling WhatsApp, Messenger and Instagram alongside website chat
Founders who want a self-serve tool with desktop apps

Visit Crisp

Choose Freshdesk if

Small and mid-sized teams running email-first support
Businesses that want traditional ticketing at a lower price than Zendesk
Companies already using other Freshworks products

Visit Freshdesk

Cheapest to start

Not confirmed

Free plan

Crisp, Freshdesk

Highest editor rating

Freshdesk · 4.1

Comparison of Crisp and Freshdesk
Compare	Crisp Visit site	Freshdesk Visit site
Free plan	Yes	Yes
Free trial	Yes	Yes
Starting price	From $45/mo	From $15/mo
Editor rating	3.9	4.1
Ease of use	Easy (4/5)	Easy (4/5)
Category	Customer Support	Customer Support
Pricing model	A free plan covers two seats with basic live chat. Paid plans are flat fees per workspace: Mini at approximately $45 per month, Essentials at approximately $95 per month and Plus at approximately $295 per month, each bundling a fixed number of seats, with Crisp AI sold as an add-on.	A free plan supports up to two agents. Paid plans start at $15 per agent per month billed annually for Growth (about $18 monthly), with Pro at $49 and Enterprise at $79 per agent per month annually; Freddy AI Copilot is an extra per-agent add-on.
Plans	Free — Free Mini — $45/mo Essentials — $95/mo Plus — $295/mo	Free — Free Growth — $15/user/mo Pro — $49/user/mo Enterprise — $79/user/mo
Platforms	Web, Windows, macOS, Linux, iOS, Android, API	Web, iOS, Android, API
Integrations	Facebook & Instagram, HubSpot, Salesforce, Shopify, Slack, WhatsApp, WordPress, Zapier	Facebook & Instagram, HubSpot, Jira, Mailchimp, Microsoft Teams, Salesforce, Shopify, Slack, Zapier
Best for	Startups and small businesses that want chat-first support on a flat budget Teams handling WhatsApp, Messenger and Instagram alongside website chat Founders who want a self-serve tool with desktop apps	Small and mid-sized teams running email-first support Businesses that want traditional ticketing at a lower price than Zendesk Companies already using other Freshworks products
Pros	Flat per-workspace pricing instead of per-seat fees Live chat, shared inbox, knowledge base, chatbot and campaigns in one product Native desktop apps for Windows, macOS and Linux plus iOS and Android apps Lightweight chat widget with a large set of channel connectors	Free plan and low entry price for small teams Solid ticketing basics: SLAs, automations, canned responses, parent-child tickets Clean, approachable interface that agents learn quickly Good marketplace of apps and a documented API
Cons	No formal ticketing, SLA management or skills-based routing Reporting is basic compared with Zendesk or Intercom Seat caps on each plan mean growing teams jump to the next tier Vendor support is chat and documentation based, with no account management on lower plans	Live chat, bots and phone require the separately priced Freshdesk Omni bundle Freddy AI Copilot is a paid per-agent add-on rather than included Reporting and automation are shallow on the Free and Growth tiers Many capabilities are split across tiers, making plan comparison confusing
AI agents	Yes	No
AI assistant	No	Yes
API access	Yes	Yes
Chatbot	Yes	No
Custom fields	No	Yes
Desktop app	Yes	No
Knowledge base / help centre	Yes	Yes
Live chat	Yes	No
Mobile app	Yes	Yes
Multichannel inbox (email, chat, social)	Yes	Yes
Reporting & dashboards	No	Yes
Roles & permissions	No	Yes
Shared inbox	Yes	Yes
SLA management	No	Yes
Ticketing	No	Yes
Webhooks	Yes	No
WhatsApp channel	Yes	No
Workflow automation	Yes	Yes

Common questions

Does Crisp or Freshdesk have a free plan?: Both do. Crisp and Freshdesk each offer a free tier, so you can try either without paying.
How long is the Crisp and Freshdesk free trial?: Crisp offers a 14-day free trial, and Freshdesk offers a 14-day free trial.

Crisp vs Freshdesk

Which should you choose?

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