Does Crisp or Intercom have a free plan?

Crisp has a free plan. Intercom does not, though it offers a free trial.

How long is the Crisp and Intercom free trial?

Crisp offers a 14-day free trial, and Intercom offers a 14-day free trial.

Which is easier to use, Crisp or Intercom?

In VERILO's editorial assessment Crisp is the easier of the two, scoring 4 out of 5 against 3 for Intercom. That is a judgement about how quickly a new team gets productive, not a measured benchmark.

Crisp vs Intercom

A side-by-side look at Crisp and Intercom: what each costs to start, whether there is a free plan, how easy they are to pick up, and which features and integrations they cover.

Which should you choose?

Choose Crisp if

Startups and small businesses that want chat-first support on a flat budget
Teams handling WhatsApp, Messenger and Instagram alongside website chat
Founders who want a self-serve tool with desktop apps

Visit Crisp

Choose Intercom if

SaaS and online businesses that want chat and AI-first support
Teams with enough help center content for an AI agent to deflect volume
Product-led companies combining support with in-app messaging

Visit Intercom

Cheapest to start

Not confirmed

Free plan

Crisp

Highest editor rating

Intercom · 4.4

Comparison of Crisp and Intercom
Compare	Crisp Visit site	Intercom Visit site
Free plan	Yes	No
Free trial	Yes	Yes
Starting price	From $45/mo	From $29/mo
Editor rating	3.9	4.4
Ease of use	Easy (4/5)	Moderate (3/5)
Category	Customer Support	Customer Support
Pricing model	A free plan covers two seats with basic live chat. Paid plans are flat fees per workspace: Mini at approximately $45 per month, Essentials at approximately $95 per month and Plus at approximately $295 per month, each bundling a fixed number of seats, with Crisp AI sold as an add-on.	Essential starts at $29 per seat per month billed annually, Advanced at $85 and Expert at $132 per seat per month annually. The Fin AI agent is charged at $0.99 per outcome on top, and proactive messaging and copilot features are paid add-ons.
Plans	Free — Free Mini — $45/mo Essentials — $95/mo Plus — $295/mo	Essential — $29/user/mo Advanced — $85/user/mo Expert — $132/user/mo
Platforms	Web, Windows, macOS, Linux, iOS, Android, API	Web, iOS, Android, API
Integrations	Facebook & Instagram, HubSpot, Salesforce, Shopify, Slack, WhatsApp, WordPress, Zapier	Facebook & Instagram, GitHub, HubSpot, Jira, Salesforce, Shopify, Slack, Stripe, WhatsApp, Zapier
Best for	Startups and small businesses that want chat-first support on a flat budget Teams handling WhatsApp, Messenger and Instagram alongside website chat Founders who want a self-serve tool with desktop apps	SaaS and online businesses that want chat and AI-first support Teams with enough help center content for an AI agent to deflect volume Product-led companies combining support with in-app messaging
Pros	Flat per-workspace pricing instead of per-seat fees Live chat, shared inbox, knowledge base, chatbot and campaigns in one product Native desktop apps for Windows, macOS and Linux plus iOS and Android apps Lightweight chat widget with a large set of channel connectors	Fin AI agent resolves a meaningful share of routine questions from help center content Polished, fast shared inbox with strong keyboard-driven workflows Messenger, help center, tickets and outbound messages live in one product Good developer tooling, API and app ecosystem
Cons	No formal ticketing, SLA management or skills-based routing Reporting is basic compared with Zendesk or Intercom Seat caps on each plan mean growing teams jump to the next tier Vendor support is chat and documentation based, with no account management on lower plans	Per-seat fees plus $0.99 per Fin outcome plus add-ons make costs hard to forecast Advanced routing, SLAs and multi-brand features require the higher tiers Product tours, surveys and proactive messaging are extra-cost add-ons Overkill for teams that mainly handle email tickets
AI agents	Yes	Yes
API access	Yes	Yes
Chatbot	Yes	Yes
Desktop app	Yes	No
Knowledge base / help centre	Yes	Yes
Live chat	Yes	Yes
Mobile app	Yes	No
Multichannel inbox (email, chat, social)	Yes	Yes
Reporting & dashboards	No	Yes
Shared inbox	Yes	Yes
Ticketing	No	Yes
Webhooks	Yes	Yes
WhatsApp channel	Yes	Yes
Workflow automation	Yes	Yes

Common questions

Does Crisp or Intercom have a free plan?: Crisp has a free plan. Intercom does not, though it offers a free trial.
How long is the Crisp and Intercom free trial?: Crisp offers a 14-day free trial, and Intercom offers a 14-day free trial.
Which is easier to use, Crisp or Intercom?: In VERILO's editorial assessment Crisp is the easier of the two, scoring 4 out of 5 against 3 for Intercom. That is a judgement about how quickly a new team gets productive, not a measured benchmark.

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