Best tools · Customer Support
Best tools for live chat with customers
Chat widgets and chatbots on your website. 5 tools in this list, 3 with a free plan.
How this list is ranked. Tools are ordered by how strongly they are built for this job (as tagged in VERILO’s catalogue), then by editorial score and editor rating. Affiliate relationships and featured status are never inputs.
- 01
Intercom
Built for itChat-first customer service platform with a shared inbox, help center and the Fin AI agent.
4.4From $29/moFree trial- This is a core use case of the product.
- Includes AI agents, Workflow automation, API access
- 02
Crisp
Built for itAll-in-one customer messaging platform with live chat, shared inbox and chatbots, priced per workspace.
3.9From $45/moFree plan- This is a core use case of the product.
- Includes AI agents, Workflow automation, API access
- 03
Zendesk
Good at itEnterprise-grade help desk with ticketing, messaging, voice and a help center on per-agent pricing.
4.5From $19/moFree trial- Well supported, though not the product's main focus.
- Includes AI agents, Workflow automation, API access
- 04
Help Scout
Good at itEmail-style shared inbox, knowledge base and chat widget for support teams, priced by contacts helped.
4.3From $50/moFree plan- Well supported, though not the product's main focus.
- Includes AI assistant, Workflow automation, API access
- 05
Brevo
Supports itEmail, SMS and WhatsApp marketing platform with automation and a built-in CRM, priced by sending volume.
4.3From $9/moFree plan- Possible, but other tools on this list are more purpose-built.
- Includes Workflow automation, API access, Reporting & dashboards
Choosing between the top two?
See Intercom and Crisp side by side on pricing, free plans, ease of use and features.
Compare Intercom vs Crisp5 tools compared. Each listing shows when its information was last reviewed; prices can change, so check the vendor’s pricing page before you decide.