Does Freshdesk or HubSpot have a free plan?

Both do. Freshdesk and HubSpot each offer a free tier, so you can try either without paying.

How long is the Freshdesk and HubSpot free trial?

Freshdesk offers a 14-day free trial, and HubSpot offers a 14-day free trial.

Freshdesk vs HubSpot

A side-by-side look at Freshdesk and HubSpot: what each costs to start, whether there is a free plan, how easy they are to pick up, and which features and integrations they cover.

Which should you choose?

Choose Freshdesk if

Small and mid-sized teams running email-first support
Businesses that want traditional ticketing at a lower price than Zendesk
Companies already using other Freshworks products

Visit Freshdesk

Choose HubSpot if

Small businesses that want a free CRM they can grow into
Teams that plan to run marketing, sales and support from one platform
Companies that value a polished interface over deep customization

Visit HubSpot

Cheapest to start

Not confirmed

Free plan

Freshdesk, HubSpot

Highest editor rating

HubSpot · 4.5

Comparison of Freshdesk and HubSpot
Compare	Freshdesk Visit site	HubSpot Visit site
Free plan	Yes	Yes
Free trial	Yes	Yes
Starting price	From $15/mo	From $20/mo
Editor rating	4.1	4.5
Ease of use	Easy (4/5)	Easy (4/5)
Category	Customer Support	Sales & CRM
Pricing model	A free plan supports up to two agents. Paid plans start at $15 per agent per month billed annually for Growth (about $18 monthly), with Pro at $49 and Enterprise at $79 per agent per month annually; Freddy AI Copilot is an extra per-agent add-on.	Free CRM tools for up to 2 users with usage limits. Sales Hub Starter is $20 per seat per month ($7 billed annually), Professional $100 per seat per month ($90 annually) with a mandatory $1,500 one-time onboarding fee, and Enterprise from $150 per seat per month with a mandatory $3,500 onboarding fee.
Plans	Free — Free Growth — $15/user/mo Pro — $49/user/mo Enterprise — $79/user/mo	Free tools — Free Sales Hub Starter — $20/user/mo Sales Hub Professional — $100/user/mo Sales Hub Enterprise — $150/user/mo
Platforms	Web, iOS, Android, API	Web, iOS, Android, Browser extension, API
Integrations	Facebook & Instagram, HubSpot, Jira, Mailchimp, Microsoft Teams, Salesforce, Shopify, Slack, Zapier	Gmail, Google Workspace, Make, Microsoft 365, Outlook, Shopify, Slack, Stripe, Zapier, Zoom
Best for	Small and mid-sized teams running email-first support Businesses that want traditional ticketing at a lower price than Zendesk Companies already using other Freshworks products	Small businesses that want a free CRM they can grow into Teams that plan to run marketing, sales and support from one platform Companies that value a polished interface over deep customization
Pros	Free plan and low entry price for small teams Solid ticketing basics: SLAs, automations, canned responses, parent-child tickets Clean, approachable interface that agents learn quickly Good marketplace of apps and a documented API	Genuinely useful free CRM with unlimited contacts and shared inbox One contact record shared by sales, marketing and support tools Large integration marketplace and strong Gmail and Outlook sync Clean, consistent interface with good onboarding content Scales into marketing automation without migrating data
Cons	Live chat, bots and phone require the separately priced Freshdesk Omni bundle Freddy AI Copilot is a paid per-agent add-on rather than included Reporting and automation are shallow on the Free and Growth tiers Many capabilities are split across tiers, making plan comparison confusing	Professional and Enterprise tiers are expensive and carry onboarding fees Many free-tier features carry HubSpot branding or usage caps Advanced reporting and custom objects are locked to higher tiers Annual contracts required on Professional and above
AI assistant	Yes	No
API access	Yes	Yes
Custom fields	Yes	Yes
Email sync (Gmail / Outlook)	No	Yes
Forms & surveys	No	Yes
Knowledge base / help centre	Yes	No
Lead scoring	No	Yes
Live chat	No	Yes
Meeting scheduling	No	Yes
Mobile app	Yes	Yes
Multichannel inbox (email, chat, social)	Yes	No
Quotes & invoices	No	Yes
Reporting & dashboards	Yes	Yes
Roles & permissions	Yes	No
Shared inbox	Yes	No
SLA management	Yes	No
Ticketing	Yes	No
Visual pipeline	No	Yes
Workflow automation	Yes	Yes

Common questions

Does Freshdesk or HubSpot have a free plan?: Both do. Freshdesk and HubSpot each offer a free tier, so you can try either without paying.
How long is the Freshdesk and HubSpot free trial?: Freshdesk offers a 14-day free trial, and HubSpot offers a 14-day free trial.

Freshdesk vs HubSpot

Which should you choose?

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