Does Freshdesk or Salesforce Sales Cloud have a free plan?

Freshdesk has a free plan. Salesforce Sales Cloud does not, though it offers a free trial.

How long is the Freshdesk and Salesforce Sales Cloud free trial?

Freshdesk offers a 14-day free trial, and Salesforce Sales Cloud offers a 30-day free trial.

Which is easier to use, Freshdesk or Salesforce Sales Cloud?

In VERILO's editorial assessment Freshdesk is the easier of the two, scoring 4 out of 5 against 2 for Salesforce Sales Cloud. That is a judgement about how quickly a new team gets productive, not a measured benchmark.

Freshdesk vs Salesforce Sales Cloud

A side-by-side look at Freshdesk and Salesforce Sales Cloud: what each costs to start, whether there is a free plan, how easy they are to pick up, and which features and integrations they cover.

Which should you choose?

Choose Freshdesk if

Small and mid-sized teams running email-first support
Businesses that want traditional ticketing at a lower price than Zendesk
Companies already using other Freshworks products

Visit Freshdesk

Choose Salesforce Sales Cloud if

Mid-sized and enterprise sales organizations with complex processes
Companies with a dedicated CRM administrator
Businesses that need compliance, territories and advanced forecasting

Visit Salesforce Sales Cloud

Cheapest to start

Not confirmed

Free plan

Freshdesk

Highest editor rating

Salesforce Sales Cloud · 4.3

Comparison of Freshdesk and Salesforce Sales Cloud
Compare	Freshdesk Visit site	Salesforce Sales Cloud Visit site
Free plan	Yes	No
Free trial	Yes	Yes
Starting price	From $15/mo	From $25/mo
Editor rating	4.1	4.3
Ease of use	Easy (4/5)	Takes time (2/5)
Category	Customer Support	Sales & CRM
Pricing model	A free plan supports up to two agents. Paid plans start at $15 per agent per month billed annually for Growth (about $18 monthly), with Pro at $49 and Enterprise at $79 per agent per month annually; Freddy AI Copilot is an extra per-agent add-on.	No free plan; free trial available. Starter Suite is approximately $25 per user per month, Pro Suite approximately $100, Enterprise approximately $165, Unlimited approximately $330, all billed annually; AI-focused editions are priced higher.
Plans	Free — Free Growth — $15/user/mo Pro — $49/user/mo Enterprise — $79/user/mo	Starter Suite — $25/user/mo Pro Suite — $100/user/mo Enterprise — $165/user/mo Unlimited — $330/user/mo
Platforms	Web, iOS, Android, API	Web, iOS, Android, API
Integrations	Facebook & Instagram, HubSpot, Jira, Mailchimp, Microsoft Teams, Salesforce, Shopify, Slack, Zapier	Gmail, Google Workspace, Mailchimp, Make, Microsoft 365, Outlook, QuickBooks, Slack, Zapier
Best for	Small and mid-sized teams running email-first support Businesses that want traditional ticketing at a lower price than Zendesk Companies already using other Freshworks products	Mid-sized and enterprise sales organizations with complex processes Companies with a dedicated CRM administrator Businesses that need compliance, territories and advanced forecasting
Pros	Free plan and low entry price for small teams Solid ticketing basics: SLAs, automations, canned responses, parent-child tickets Clean, approachable interface that agents learn quickly Good marketplace of apps and a documented API	Unmatched customization of objects, processes and permissions Largest CRM app ecosystem through AppExchange Strong forecasting, territory management and reporting at scale Mature security, compliance and audit capabilities AI features (Einstein, Agentforce) integrated across the platform
Cons	Live chat, bots and phone require the separately priced Freshdesk Omni bundle Freddy AI Copilot is a paid per-agent add-on rather than included Reporting and automation are shallow on the Free and Growth tiers Many capabilities are split across tiers, making plan comparison confusing	Expensive, with steep jumps between tiers and add-ons Requires admin expertise or a partner to configure and maintain Slower, denser interface than modern small-team CRMs Annual contracts and per-user pricing add up quickly
AI agents	No	Yes
AI assistant	Yes	Yes
API access	Yes	Yes
Custom fields	Yes	Yes
Email sync (Gmail / Outlook)	No	Yes
Knowledge base / help centre	Yes	No
Lead scoring	No	Yes
Mobile app	Yes	Yes
Multichannel inbox (email, chat, social)	Yes	No
Reporting & dashboards	Yes	Yes
Roles & permissions	Yes	Yes
Shared inbox	Yes	No
SLA management	Yes	No
SSO / SAML	No	Yes
Ticketing	Yes	No
Visual pipeline	No	Yes
Workflow automation	Yes	Yes

Common questions

Does Freshdesk or Salesforce Sales Cloud have a free plan?: Freshdesk has a free plan. Salesforce Sales Cloud does not, though it offers a free trial.
How long is the Freshdesk and Salesforce Sales Cloud free trial?: Freshdesk offers a 14-day free trial, and Salesforce Sales Cloud offers a 30-day free trial.
Which is easier to use, Freshdesk or Salesforce Sales Cloud?: In VERILO's editorial assessment Freshdesk is the easier of the two, scoring 4 out of 5 against 2 for Salesforce Sales Cloud. That is a judgement about how quickly a new team gets productive, not a measured benchmark.

Freshdesk vs Salesforce Sales Cloud

Which should you choose?

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