Brevo vs Zendesk
A side-by-side look at Brevo and Zendesk: what each costs to start, whether there is a free plan, how easy they are to pick up, and which features and integrations they cover.
Which should you choose?
Choose Brevo if
- Businesses with large contact lists and moderate sending volume
- European SMBs that need GDPR-friendly email and SMS
- Teams wanting transactional and marketing email in one place
Choose Zendesk if
- Support teams of 10 or more agents handling high ticket volumes
- Companies that need multiple channels, SLAs and audit-ready reporting
- Businesses with a large existing app stack that need marketplace integrations
Cheapest to start
Brevo · From $9/mo
Free plan
Brevo
Highest editor rating
Zendesk · 4.5
| Compare | Brevo |
|---|---|
| Free plan | Yes |
| Free trial | No |
| Starting price | From $9/mo |
| Editor rating | 4.3 |
| Ease of use | Easy (4/5) |
| Category | Marketing |
| Pricing model | Free forever plan, no card required. Paid tiers are priced by email volume: Starter $9/month (from 5,000 emails), Standard $18/month adding automation, A/B testing and a landing page, and Professional $499/month from 150,000 emails with 10 seats. Enterprise is priced on contact. Yearly billing saves 10 percent. |
| Plans |
|
| Platforms | Web, iOS, Android, API |
| Integrations | Google Analytics, HubSpot, Make, Salesforce, Shopify, WooCommerce, WordPress, Zapier |
| Best for |
|
| Pros |
|
| Cons |
|
| A/B testing | Yes |
| AI agents | No |
| API access | Yes |
| Audience segmentation | Yes |
| Chatbot | No |
| Drag-and-drop email builder | Yes |
| Forms & surveys | Yes |
| Knowledge base / help centre | No |
| Landing page builder | Yes |
| Live chat | Yes |
| Multichannel inbox (email, chat, social) | No |
| Reporting & dashboards | Yes |
| SLA management | No |
| SMS marketing | Yes |
| SSO / SAML | No |
| Ticketing | No |
| Visual pipeline | Yes |
| WhatsApp channel | Yes |
| Workflow automation | Yes |
Common questions
- Is Brevo cheaper than Zendesk?
- Brevo starts lower, at $9 a month against $19 for Zendesk. Both figures are the entry paid plan billed monthly, checked against each vendor's own pricing page. Higher tiers and add-ons can change the comparison, so price the plan you actually need.
- Does Brevo or Zendesk have a free plan?
- Brevo has a free plan. Zendesk does not, though it offers a free trial.
- How long is the Brevo and Zendesk free trial?
- Zendesk offers a 14-day free trial. Brevo does not offer one.
- Which is easier to use, Brevo or Zendesk?
- In VERILO's editorial assessment Brevo is the easier of the two, scoring 4 out of 5 against 3 for Zendesk. That is a judgement about how quickly a new team gets productive, not a measured benchmark.