Does Brevo or Freshdesk have a free plan?

Both do. Brevo and Freshdesk each offer a free tier, so you can try either without paying.

How long is the Brevo and Freshdesk free trial?

Freshdesk offers a 14-day free trial. Brevo does not offer one.

Brevo vs Freshdesk

A side-by-side look at Brevo and Freshdesk: what each costs to start, whether there is a free plan, how easy they are to pick up, and which features and integrations they cover.

Which should you choose?

Choose Brevo if

Businesses with large contact lists and moderate sending volume
European SMBs that need GDPR-friendly email and SMS
Teams wanting transactional and marketing email in one place

Visit Brevo

Choose Freshdesk if

Small and mid-sized teams running email-first support
Businesses that want traditional ticketing at a lower price than Zendesk
Companies already using other Freshworks products

Visit Freshdesk

Cheapest to start

Not confirmed

Free plan

Brevo, Freshdesk

Highest editor rating

Brevo · 4.3

Comparison of Brevo and Freshdesk
Compare	Brevo Visit site	Freshdesk Visit site
Free plan	Yes	Yes
Free trial	No	Yes
Starting price	From $9/mo	From $15/mo
Editor rating	4.3	4.1
Ease of use	Easy (4/5)	Easy (4/5)
Category	Marketing	Customer Support
Pricing model	Free forever plan, no card required. Paid tiers are priced by email volume: Starter $9/month (from 5,000 emails), Standard $18/month adding automation, A/B testing and a landing page, and Professional $499/month from 150,000 emails with 10 seats. Enterprise is priced on contact. Yearly billing saves 10 percent.	A free plan supports up to two agents. Paid plans start at $15 per agent per month billed annually for Growth (about $18 monthly), with Pro at $49 and Enterprise at $79 per agent per month annually; Freddy AI Copilot is an extra per-agent add-on.
Plans	Free — Free Starter — $9/mo Standard — $18/mo Professional — $499/mo Enterprise — Custom	Free — Free Growth — $15/user/mo Pro — $49/user/mo Enterprise — $79/user/mo
Platforms	Web, iOS, Android, API	Web, iOS, Android, API
Integrations	Google Analytics, HubSpot, Make, Salesforce, Shopify, WooCommerce, WordPress, Zapier	Facebook & Instagram, HubSpot, Jira, Mailchimp, Microsoft Teams, Salesforce, Shopify, Slack, Zapier
Best for	Businesses with large contact lists and moderate sending volume European SMBs that need GDPR-friendly email and SMS Teams wanting transactional and marketing email in one place	Small and mid-sized teams running email-first support Businesses that want traditional ticketing at a lower price than Zendesk Companies already using other Freshworks products
Pros	Volume-based pricing suits large lists mailed infrequently Email, SMS, WhatsApp and transactional email under one account Capable automation builder on the Standard plan EU-based company with a strong GDPR posture Free plan with 300 emails per day and no contact-based fee	Free plan and low entry price for small teams Solid ticketing basics: SLAs, automations, canned responses, parent-child tickets Clean, approachable interface that agents learn quickly Good marketplace of apps and a documented API
Cons	300-per-day cap on the Free plan rules out larger sends Branding removal and dedicated IPs cost extra Built-in CRM is basic compared with dedicated tools Template library is smaller than Mailchimp's	Live chat, bots and phone require the separately priced Freshdesk Omni bundle Freddy AI Copilot is a paid per-agent add-on rather than included Reporting and automation are shallow on the Free and Growth tiers Many capabilities are split across tiers, making plan comparison confusing
A/B testing	Yes	No
AI assistant	No	Yes
API access	Yes	Yes
Audience segmentation	Yes	No
Custom fields	No	Yes
Drag-and-drop email builder	Yes	No
Forms & surveys	Yes	No
Knowledge base / help centre	No	Yes
Landing page builder	Yes	No
Live chat	Yes	No
Mobile app	No	Yes
Multichannel inbox (email, chat, social)	No	Yes
Reporting & dashboards	Yes	Yes
Roles & permissions	No	Yes
Shared inbox	No	Yes
SLA management	No	Yes
SMS marketing	Yes	No
Ticketing	No	Yes
Visual pipeline	Yes	No
WhatsApp channel	Yes	No
Workflow automation	Yes	Yes

Common questions

Does Brevo or Freshdesk have a free plan?: Both do. Brevo and Freshdesk each offer a free tier, so you can try either without paying.
How long is the Brevo and Freshdesk free trial?: Freshdesk offers a 14-day free trial. Brevo does not offer one.

Brevo vs Freshdesk

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